Contact information
Contact Us
We are always pleased to hear from you — whether you have a question about an order, need guidance on a gift, or simply wish to get in touch.
Business Details
Quincelle is a trading name of Ripple Ventures Ltd
Registered in England & Wales
Registered office: 17 King Edwards Road, 2nd Floor College House, Ruislip, London, HA4 7AE
This is our preferred contact method. We aim to respond to all enquiries within 2 business days.
Phone
+44 7441 424833
Hours
Monday to Friday, 9:00 am – 5:30 pm GMT/BST
We are closed on weekends and UK public holidays.
Order Enquiries
For enquiries about an existing order, please include your order number in your message. You can find this in your order confirmation email.
Returns
Please review our Returns & Refunds Policy before contacting us about a return. To initiate a return, email hello@quincelle.com with your order number and reason.
Wholesale & Press
For wholesale, collaboration, or press enquiries, please email us at hello@quincelle.com with a brief description of your enquiry.